How is my order shipped?

We ship your order in extra thick recycled and reusable polyurethane foam containers with enough dry ice to keep it frozen regardless of the temperature or even a 1 day delay.

Can I ship my order to a PO Box?

No. Unfortunately, we cannot ship to a PO Box.  We require a physical street address for UPS delivery

How much does shipping cost?

Standard shipping is $19.99 except for the mountain and pacific time zones which is $29.99.

Overnight shipping (including Saturdays) is available nationwide for $89.99.

First-time customers can use promo code SHIPSAVE to receive a $19.99 shipping discount towards their order over $149.

What time of day will my order be delivered?

Orders may be delivered any time during the day, sometimes as late as 8PM especially during peak season or during bad weather.

Please check the tracking information you will receive.

When do you ship so that I can plan ahead?

Please see our shipping map for transit times and ordering deadlines. We ship Monday through Thursday only.

Orders placed by 4pm EST generally ship the same day.  After 4pm EST they ship the next day. We cannot ship over the weekend due to the perishable nature of our gourmet products and because UPS does not count the weekends as transit days.

Does somebody need to be home on the day of the delivery?

Your order does not require a signature and you do not need to be home to sign for it. In addition, our special packaging ensures the contents will remain frozen or very cold for up to 24 hours after delivery.

Where do you ship?

We ship to all 48 contiguous United States.

Orders to Alaska and Hawaii are available. Email us for special shipping rates.

How do I track my order?

We'll send shipment updates with tracking information to the email address you provided during checkout.

What shipping address information is required?

If shipping to a business, please include the full address of your recipient including but not limited to the company name and suite number

If shipping to a residence, provide an aparment or unit number.

Failure to do so may result in delays and will void the Shipping Package Protection.


What does USDA Prime mean?

Great question! USDA Prime beef represents the top 2% of all beef in the United States. These cuts are recognized notably for their superior marbling, flavoring, and tenderness and are cut with care by our expert butchers. 

Many competitors will try to fool you with tricky wording with words like "choice" and "angus" but if you're not seeing "USDA Prime," you're not getting the very best. 

For a truly exquisite steak experience, try our USDA Prime Steaks.

How should I that my order?

We recommend that to thaw your New York Steak & Seafood Co. products in the refrigerator for 24 hours prior to cooking for the best possible quality, taste and experience.

Why isn’t there any ice in my cooler?

Most deliveries will arrive with the dry ice fully evaporated but the food will still be frozen or very cold and be safely placed in your freezer for future use. Your order will stay frozen for up to 24 hours without dry ice. If there is any dry ice left, please dispose of it outdoors and away from children and pets.

What is the shelf life of fish once it is fully thawed?

Generally fish should be consumed within 2-3- days after being thawed, but we recommend eating fish within 2 days for the best quality, taste and experience.

What is the shelf life of meat once it is fully thawed?

Generally meat should be consumed within 3-4 days after being thawed, but we recommend eating meat within 3 days for the best quality, taste and experience.

Return Policy

Do you accept returns?

We want you to be 100% satisfied with your order. Since we deal with highly perishable items we do not accept returns; however, if you are not completely satisfied with your order please contact us and we will do our best to work with you on finding a solution to the problem.

What is Gourmet Food Shipping Protection?

Wondering why you’re seeing an extra fee at checkout for Shipping Protection? We understand your concern. The purpose of this optional fee is to provide great peace of mind for perishable orders that could (although not likely!) be delayed, damaged or lost in transit. When a claim is approved, you can choose to receive a refund (minus the shipping protection cost) or a full replacement order. 

We're dedicated to making your experience unforgettable and we're committed to delivering exceptional service. While shipping can be tricky, we're here to help. In the rare event that your shipment encounters a problem in transit, our shipping protection has got you covered – and it's worth far more than its low cost.

How is the cost calculated?

The price of your order’s shipping protection is 3% of the total value of your shopping cart.

Is Shipping Protection required?

Shipping Protection is automatically added to every order, however, you have the option to remove it at checkout. We strongly recommend keeping it for added peace of mind in case of weather delays, damage or theft during shipping. 

Please note that if you choose to remove Shipping Protection and an issue arises during transit that would have been covered, we will be unable to offer reshipment or a refund.

What is covered by Shipping Protection?

There are 4 main issues covered:

  1. Your shipment delivered a day or more late and the product is spoiled
  2. Your shipment and/or items were damaged in transit (pictures are required to submit claims)
  3. Your shipment was lost in transit and never delivered (tracking details required)
  4. Your shipment was stolen after delivery (proof of delivery required)

Note: For spoiled or damaged shipments, pictures of the package and items are required to submit a claim.

How & when do I submit a claim for for Shipping Protection?

The process of submitting a claim is pretty straightforward:

Claims can only be submitted after tracking details show a shipment has been delivered or discarded. Lost shipment claims can be submitted after the original delivery date has passed.

  1. Email us at info@newyorksteak.com to start your claim.
  2. Enter your email address and order number.
  3. Provide a reason for the claim (Spoiled, Damaged, Lost or Stolen).
  4. Provide details and pictures (if applicable) on what happened. Specify if you’d like to set a reship or if you want to get a refund
  5. A New York Steak & Seafood Co. representative will respond back to you within a day or two.

You are eligible to submit the claim when:

  • Your package status is “delivered” but you cannot locate it nearby your house
  • Package and/or items arrived damaged (pictures required)
  • Order is delayed for more than 2 days with no tracking progress on the website
  • Package was stolen from your residence after delivery

Note: If your package is delayed by one day, your products should still arrive in excellent condition and can be enjoyed. We carefully pack each box with ample dry ice in anticipation of such occasions. Please resist the urge to file a claim right away - wait until your box arrives and inspect the contents first. If you notice any issues, please take pictures and reach out to us for assistance. We're happy to help!

I’d like to speak with someone regarding my order. How do I contact you?

If you have a question or problem with an order, please Contact Us with your order number and details about the product. We will respond quickly via email. You may also call us directly at 718.888.1940 and a customer care representative will assist you.


Can I schedule my order to be delivered at a later date?

Yes! With our easy online ordering delivery scheduler, you can select the date for your order to be received by your gift recipient. 

Please note the requested delivery date is not guaranteed. We will do our best to accommodate your request but your order may arrive a day earlier or 1-2 days later than your request.

Can I include a personalized message with my gift?

Yes! On your cart page, you can provide a personalized gift message, and we'll include it on the shipping label. Don't forget to 'sign' your gift message to let them know who it's from.

What forms of payment do you accept?

We accept Visa, MasterCard, American Express, Discover, PayPal, ShopPay Installment plans, or New York Steak & Seafood Co. Gift Cards.