How is my order shipped?

We ship your order in extra thick recycled and reusable polyurethane foam containers with enough dry ice to keep it frozen regardless of the temperature or even a 1 day delay.

Can I ship my order to a PO Box?

No. Unfortunately, we cannot ship to a PO Box.  We require a physical street address for UPS delivery

How much does shipping cost?

Standard shipping is $19.99 except for the mountain and pacific time zones which is $29.99.

Overnight shipping (including Saturdays) is available nationwide for $89.99.

First-time customers can use promo code SHIPSAVE to receive a $19.99 shipping discount towards their order over $149.

What time of day will my order be delivered?

Orders may be delivered any time during the day, sometimes as late as 8PM especially during peak season or during bad weather.

Please check the tracking information you will receive.

When do you ship so that I can plan ahead?

Please see our shipping map for transit times and ordering deadlines. We ship Monday through Thursday only.

Orders placed by 4pm EST generally ship the same day.  After 4pm EST they ship the next day. We cannot ship over the weekend due to the perishable nature of our gourmet products and because UPS does not count the weekends as transit days.

Does somebody need to be home on the day of the delivery?

Your order does not require a signature and you do not need to be home to sign for it. In addition, our special packaging ensures the contents will remain frozen or very cold for at least 24 hours after delivery.

Where do you ship?

We ship to all 48 contiguous United States.

Orders to Alaska and Hawaii are available. Email us for special shipping rates.

How do I track my order?

We'll send shipment updates with tracking information to the email address you provided during checkout.

What shipping address information is required?

If shipping to a business, please include the full address of your recipient including but not limited to the company name and suite number

If shipping to a residence, provide an aparment or unit number.

Failure to do so may result in delays and will void the Route Package Protection/Insurance.


What does USDA Prime mean?

Great question! USDA Prime beef represents the top 2% of all beef in the United States. These cuts are recognized notably for their superior marbling, flavoring, and tenderness and are cut with care by our expert butchers. 

Many competitors will try to fool you with tricky wording with words like "choice" and "angus" but if you're not seeing "USDA Prime," you're not getting the very best. 

For a truly exquisite steak experience, try our USDA Prime Steaks.

How should I that my order?

We recommend thawing your New York Steak & Seafood Co. products in the refrigerator for 24 hours prior to cooking for the best possible quality, taste and experience.

Why isn’t there any ice in my cooler?

Most deliveries will arrive with the dry ice fully evaporated but the food will still be frozen or very cold and be safely placed in your freezer for future use. Your order will stay frozen for up to 24 hours without dry ice. If there is any dry ice left, please dispose of it outdoors and away from children and pets.

What is the shelf life of fish once it is fully thawed?

Generally fish should be consumed within 2-3- days after being thawed, but we recommend eating fish within 2 days for the best quality, taste and experience.

What is the shelf life of meat once it is fully thawed?

Generally meat should be consumed within 3-4 days after being thawed, but we recommend eating meat within 3 days for the best quality, taste and experience.

Return Policy

Do you accept returns?

We want you to be 100% satisfied with your order. Since we deal with highly perishable items we do not accept returns; however, if you are not completely satisfied with your order please contact us and we will do our best to work with you on finding a solution to the problem.

What is Route Package Protection?

Route is a shipping insurance company that covers packages that are lost, stolen, or damaged in transit. Route ensures that customers get what they paid for, and allows for easy reordering with one simple click.  Learn more here.

If your order arrives late and/or contains spoiled food, your package will be considered “damaged.”

Review the policies here to understand which lost, stolen, and damaged items Route will cover.

I purchased Route Package Protection and I need to file a claim. How do I file a claim?

If your order is damaged, please take pictures prior to discarding any items/packaging. Click here to file a claim.

I’d like to speak with someone regarding my order. How do I contact you?

If you have a question or problem with an order, please Contact Us with your order number and details about the product. We will respond quickly via email. You may also call us directly at 877.NY.STEAK and a customer care representative will assist you.


Can I schedule my order to be delivered at a later date?

Yes! With our easy online ordering delivery scheduler, you can select the date for your order to be received by your gift recipient. 

Please note the requested delivery date is not guaranteed. We will do our best to accommodate your request but your order may arrive a day earlier or 1-2 days later than your request.

Can I include a personalized message with my gift?

Yes! On your cart page, you can provide a personalized gift message, and we'll include it on the shipping label. Don't forget to 'sign' your gift message to let them know who it's from.

What forms of payment do you accept?

We accept Visa, MasterCard, American Express, Discover, PayPal, ShopPay Installment plans, or New York Steak & Seafood Co. Gift Cards.