Refund policy

RETURN POLICY

We want you to be 100% satisfied with your order. Since we deal with highly perishable items we do not accept returns; however, if you are not completely satisfied with your order please email us with your order number and we will do our best to work with you on finding a solution to the problem. Please send us pictures of the food and/or cooler.  You may request a replacement of items within 7 days of delivery. We only issue refunds when notified by 2pm EST on the day the order is scheduled to ship.
 
If you do not receive your order and have received a delivery confirmation from UPS please contact us within 12 hours so we can trace your package via UPS's satellite system to locate it and have it rerouted to your home. If you have a question or problem with an order, please Contact Us with your order number and details about the issue. We will respond quickly via email.
 
We're not happy unless you are! 
  
Please call or email us if you have any questions at 877.NY.STEAK or info@NewYorkSteak.com
 
Thank you for shopping with us and enjoy your gourmet food!!